SHIPPING / FAQ
We want you to be happy with your purchase, after all we're all about making people happy! Here are answers to some of the most frequently asked questions:
What payments do you accept?
We accept major credit cards including Visa, MasterCard, American Express and Discover. You may also choose to pay via PayPal Express Checkout as well as Apple Pay.
What happens after I order?
You will receive an order confirmation via email to the address provided at checkout. Be sure to check your spam or junk folder if you do not receive it. We will contact you via email if needed regarding your order, so please add firstname.lastname@example.org to your contacts. We highly recommend providing a phone number at checkout in case we cannot reach you via email.
How long will it take for my order to ship?
Most in-stock items ship out within 1-3 business days. This does not include transit time which begins after your order ships out. If we encounter any out of stock items, you will be contacted via email notifying you of any delays. You will receive a notice confirming your order has shipped.
What are my shipping options?
We are excited to now offer a more efficient and streamlined shipping experience! Many orders ship within 1-2 days from our warehouse. You will be provided with various shipping options at checkout including a low cost ECONOMY option starting at just $2.99 - perfect for lightweight packages that don't require tracking.
Shipping charges will calculate at checkout depending on what is selected and the weight of your order. Here are some general guidelines:
- *ECONOMY (5-7 days, First Class, NOTE: NO tracking available) $2.99 and up
- PRIORITY (2-3 days, tracking available) $7.00 and up
- 2 DAY (2 business days, no weekend delivery) $14.99 and up
- 1 DAY (1 business day, no weekend delivery) $19.99 and up
*Please note that ECONOMY does NOT offer tracking services and we are unable to track your order once it leaves our warehouse. If your order is time sensitive or you want to be able to track it (essential for filing lost package claims), we recommend selecting a higher level shipping option.
How long will it take to receive my order?
Transit times begin after your order has shipped out, typically 1-3 days after placing your order. Exact transit times will vary depending on your distance from our Texas warehouse and the shipping method selected.
*The Ramadan & Eid holidays is our busiest time of year. To ensure you receive your order on time, please place your order a minimum of 7 BUSINESS DAYS prior to needing it and select the appropriate shipping method. We CANNOT guarantee delivery of last minute orders, or be responsible for postal delivery delays.
Do you ship internationally?
Yes we do! Our international shipping rates are now much more competitive. Shipping transit times vary by location and carrier selected. Here are some general guidelines for Canada, Australia, and most European countries:
- Lightweight, flat envelope: $17 and up
- Medium weight pack: $22 and up
- Heavier weight packages, $35 and up
Actual rates and options will calculate at checkout.
Please note: we are not responsible for any international customs, duty fees or taxes. We cannot be held responsible or any delays due to packages being held in customs.
How do digital downloads work?
Once you purchase a digital download, after completing the checkout process you will instantly receive an email to the address provided. If you do not receive it right away, check your spam or contact us immediately. The email will provide a link where you can download your digital items. Open the PDF files and send to print. Each download includes instructions to guide you.
Where are you located?
The modernEID studio is located in Fullerton, California
Do you accept returns?
We want you to be pleased with your purchase, so please contact us immediately at orders(at)moderneid.com if there is a problem with your order. Returns must be approved at which time a return shipping address will be provided to you. Items must be returned with 5 days of receipt in unused condition. Unfortunately, we cannot accept returns on custom printed orders, clearance items or edible goods. Shipping costs will not be refunded.
I have a store, can I sell your products?
Absolutely! We do offer a selection of our products for wholesale customers. Contact us at wholesale(at)moderneid.com to inquire about becoming a modernEID reseller.
Do you offer any discounts?
Occasionally we announce special discounts and offers via our social media. Be sure to follow us on Facebook (Facebook.com/moderneid), Twitter (@moderneid) and Instagram (@moderneid) to stay in the know of all specials and get the discount codes when announced.
*If you are a school or non-profit, message us via our contact page to enroll in our non-profit program to be eligible for discounts when ordering.