SHIPPING / FAQ
We want you to be happy with your purchase, after all we're all about making people happy! Here are answers to some of the most frequently asked questions:
Please read about how modernEID is affected by the current Covid-19 pandemic and our response HERE. Please note the following updates as it pertains to shipping:
- We have seen EXTENSIVE delays in economy shipments to Canada with packages being held up extended periods of time with no updates. We HIGHLY recommend using FedEx for deliveries to Canada.
- USPS and FedEx domestic services have not been officially impacted, but we have seen some delays with carriers (especially USPS). The international economy service along with FedEx intl services are experiencing delivery delays and some countries are no longer accepting international packages.
- All items from our Home Collection are fulfilled by a separate warehouse, and due to reduced capacity you may experience some delays in fulfillment.
What payments do you accept?
We accept major credit cards including Visa, MasterCard, American Express and Discover. You may also choose to pay via PayPal Express Checkout as well as Apple Pay.
What happens after I order?
You will receive an order confirmation via email to the address provided at checkout. Be sure to check your spam or junk folder if you do not receive it. We will contact you via email if needed regarding your order, so please add firstname.lastname@example.org to your contacts. We highly recommend providing a phone number at checkout in case we cannot reach you via email.
How long will it take for my order to ship?
Most in-stock items ship out within 1-3 business days. This does not include transit time which begins AFTER your order ships out. If we encounter any out of stock items, you will be contacted via email notifying you of any delays. You will receive a notice confirming your order has shipped.
What about those Home Collection items?
Introducing our new Home Collection! Please note that certain items indicate that they will ship in a separate package than our other decor items. These items take 6-8 business days to ship from a separate facility, and this does not include transit time to your location. These items include:
Accessory Clutches, Backdrops/Wall Tapestries, Blankets, Tablecloth, Flags, Shirts, Mugs, CuttingBoards, and Pillows.
If purchasing any of the above items along with our decor items, your decor items will ship within 1-2 business days while the Home Collection items will come in a separate shipment once completed (6-8 day turnaround). Please plan accordingly.
What are my shipping options?
We now offer flat rate shipping at lower rates!
|Economy 5-7 days
|Priority 2-3 days
*Please note that ECONOMY does NOT offer tracking services and we are unable to track your order once it leaves our warehouse. If your order is time sensitive or you want to be able to track it (essential for filing lost package claims), we recommend selecting a higher level shipping option.
*Due to size, the Sunrise|Sunset Box has a flat $4.99 shipping for all US regions. Cart totals in excess of $100 that earn Free shipping will still have this fee applied, however you will not be charged shipping for the other items in your cart.
How long will it take to receive my order?
Transit times begin AFTER your order has shipped out, typically 1-3 days after placing your order. Exact transit times will vary depending on your distance from our warehouse and the shipping method selected.
*The Ramadan & Eid holidays is our busiest time of year. To ensure you receive your order on time, please place your order a minimum of 7 BUSINESS DAYS prior to needing it and select the appropriate shipping method. Allocate extra time for any items from our Home Line (see above). We CANNOT guarantee delivery of last minute orders, or be responsible for transit delivery delays.
Do you ship internationally?
Yes we do! Our international shipping rates are now much more competitive. Shipping transit times vary by location, order weight and carrier selected. Here are some general guidelines for Canada, Australia, and most European countries:
- Economy, 7-12 business days: $14.99 and up
- Priority, 2-4 business days $24.99 and up
Actual rates and options will calculate at checkout.
Please note: we are not responsible for any international customs, duty fees or taxes. We cannot be held responsible for any delays due to packages being held in customs.
How do digital downloads work?
Once you purchase a digital download, after completing the checkout process you will instantly receive an email to the address provided. If you do not receive it right away, check your spam or contact us immediately. The email will provide a link where you can download your digital items. Open the PDF files and send to print. Each download includes instructions to guide you.
Where are you located?
The modernEID studio is located in Brea, California
Do you accept returns?
We want you to be pleased with your purchase, so please contact us immediately at orders(at)moderneid.com if there is a problem with your order. Returns must be approved at which time a return shipping address will be provided to you. Items must be returned with 5 days of receipt in unused condition. Unfortunately, we cannot accept returns on custom printed orders, clearance items or edible goods. Shipping costs will not be refunded.
Do you offer wholesale? I have a store, can I sell your products?
Absolutely! We do offer a selection of our products for wholesale customers. To learn more about becoming a modernEID reseller click here.
Do you offer any discounts?
Occasionally we announce special discounts and offers via our social media & email newsletter. Be sure to follow us on Facebook (Facebook.com/moderneid) and Instagram (@moderneid) to stay in the know. For exclusive discounts and freebies, JOIN OUR EXCLUSIVE MAILING LIST
*If you are a school or non-profit, message us via our contact page to enroll in our non-profit program to be eligible for discounts when ordering.